Help you can rely on.
Spidex Software has a near-perfect customer retention rate and this is in no small part due to our in-house support team. We take our responsibilities to our customers very seriously and do not outsource such important services to third parties.
Our Technical Support team is staffed by experienced IT analysts, including a number of qualified Oracle and SQL DBAs, each of whom has contributed to Spidex's Microsoft Silver Partner accreditation. They will diagnose, advise on and resolve any issues you may be having with day-to-day use of our products.
All supported Spidex customers have immediate access to our helpdesk and there are a variety of methods available:
By Telephone: 0844 324 9191
The telephone helpdesk is available from 8.00am - 5.30pm on all business days.
Via Email: email@example.com
Support requests to this email address go straight to a member of the support team.
Via Web Portal: http://support.spidex.co.uk/jira
You are able to log support queries and product enhancement requests using Spidex's web portal. This facility also enables you to track the progress of any outstanding helpdesk calls. (A username and password is required to use the web portal; if you do not have one, please contact us and we will provide them for you.)